Terms and Conditions

1. Acceptance of Terms

By accessing or using the Gymatrix platform ("Platform", "Service", "we", "us", or "our"), including any associated mobile applications, APIs, or websites, you ("User", "Gym Owner", "Member", "you") agree to be bound by these Terms and Conditions.

If you are using this Platform on behalf of a business entity (gym, fitness center, or sports facility), you represent that you have the authority to bind that entity to these Terms.

2. Description of Services

Gymatrix provides a cloud-based gym management platform that enables fitness centers and gym owners to:

• Manage gym members, memberships, and subscriptions
• Process online and offline payments for gym memberships
• Operate an online store for gym merchandise and supplements
• Schedule classes, manage trainers, and track attendance
• Send communications to members via SMS, email, and push notifications
• Generate reports, invoices, and financial summaries
• Manage leads and conversions for gym business growth

The Platform operates under a Software-as-a-Service (SaaS) model. Gym owners subscribe to use the Platform; gym members may interact with the Platform through their respective gym's instance.

3. User Accounts & Registration

3.1 Account Creation

To access the Platform, gym owners must register and create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your credentials.

3.2 Account Security

• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorised use or security breach
• We are not liable for any loss resulting from unauthorised account access

3.3 Account Eligibility

You must be at least 18 years of age and legally capable of entering into a binding contract. Use of the Platform by individuals under 18 is permitted only under supervision of a parent or legal guardian.

4. Payments & Billing

4.1 SaaS Subscription Fees

Gym owners pay a periodic subscription fee (monthly or annually) to access the Platform. Fees are billed in advance and are non-refundable except as stated in our Refund Policy.

4.2 Payment Processing

All online payments are processed through Razorpay, a RBI-authorised payment aggregator. By making a payment on this Platform, you agree to Razorpay's Terms of Service and Privacy Policy.

4.3 Platform Commission

A platform service fee (commission) is deducted from online gym membership and store payments. The applicable commission percentage is displayed at the time of transaction and may be updated with prior notice.

4.4 Failed Payments

If a payment fails, access to services may be suspended. We are not liable for any losses arising from failed or declined payments due to issues with your bank or payment instrument.

5. Gym Member Subscriptions

When a gym member purchases a membership plan through this Platform:

• The contract for gym membership services is between the member and the respective gym owner
• We act as a technology intermediary and payment facilitator, not as the gym service provider
• Membership terms, validity, and services are determined by each individual gym
• Disputes relating to gym services must be resolved directly with the gym owner
• Refund eligibility for membership fees is governed by our Refund Policy

6. Online Store Purchases

Gyms may operate an online store through the Platform. When purchasing products:

• Products are sold by the respective gym, not by Gymatrix directly
• Product quality, delivery, and after-sales service are the gym's responsibility
• Return and exchange policies for physical products are set by each gym
• Digital products and services are generally non-refundable once delivered

Please refer to our Refund & Return Policy for details on eligible refunds.

7. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose or in violation of applicable laws
• Attempt to gain unauthorised access to any part of the Platform or its systems
• Upload or transmit viruses, malware, or any other harmful code
• Reverse engineer, decompile, or disassemble any part of the Platform
• Use the Platform to send unsolicited commercial communications (spam)
• Impersonate any person, gym, or entity
• Engage in fraudulent transactions or provide false information
• Use automated bots, scrapers, or similar tools without prior written consent

Violation of these terms may result in immediate suspension or termination of your account without prior notice.

8. Intellectual Property

All content, features, and functionality of the Platform, including but not limited to software, text, graphics, logos, icons, and data, are owned by Gymatrix or its licensors and are protected under Indian and international intellectual property laws.

Gym owners retain ownership of all data they upload to the Platform (member data, financial records, etc.). By uploading data, you grant us a limited, non-exclusive licence to use that data solely to provide the Services.

9. Data & Privacy

Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We process personal data in accordance with the Information Technology Act, 2000 and applicable data protection regulations.

Gym owners are considered data controllers for their members' personal information and are responsible for complying with applicable privacy obligations when collecting and using member data through the Platform.

10. Termination

We reserve the right to suspend or terminate your account and access to the Platform at any time, with or without cause, including but not limited to:

• Breach of these Terms and Conditions
• Non-payment of subscription fees
• Fraudulent or illegal activity
• Upon your written request to close the account

Upon termination, you may request an export of your gym's data within 30 days. After this period, data may be permanently deleted.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Gymatrix shall not be liable for:

• Indirect, incidental, consequential, or punitive damages
• Loss of revenue, profit, data, or business opportunities
• Service interruptions, downtime, or data loss
• Actions or omissions of third-party payment processors
• Disputes between gym owners and their members

Our aggregate liability in any matter arising out of these Terms shall not exceed the subscription fees paid by you in the three (3) months immediately preceding the claim.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of courts located in India.

We encourage resolution of disputes through mutual negotiation. If negotiation fails, disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: legal@gymsaas.in
• Support: support@gymsaas.in
• Grievance Officer: grievance@gymsaas.in

We aim to respond to all queries within 48 business hours.